Customer Stories

Straight from the people
using it every day.

Andrew H.

"The opportunity report takes the place of my needs analysis during customer interactions. I like having the transcripts so I can refer back to anything I may have forgotten."

AH
Andrew H.
Product Specialist, Adventure Subaru · Fayetteville, AR
Andrew H.

"The opportunity report takes the place of my needs analysis during customer interactions. I like having the transcripts so I can refer back to anything I may have forgotten."

AH
Andrew H.
Product Specialist, Adventure Subaru · Fayetteville, AR
JD Arnold

"It's been a game-changer."

JD
JD Arnold
General Sales Manager, Adventure Subaru · Fayetteville, AR
Sivia Sasa Jr.
Sivia Sasa Jr.
Sales & Leasing Consultant, Subaru of Georgetown

How I Use Genubi to Sell More Cars in Less Time

As a sales consultant at a busy Subaru dealership, my day is a constant mix of walk-ins, test drives, and follow-ups. Before Genubi, that meant rushed CRM notes, ad-hoc phone calls, and missed opportunities when customers went quiet.

That has changed.

I use Genubi to record in-store conversations and generate detailed, concise CRM notes in seconds. My managers noticed right away -- they can look at my notes and immediately know what the customer is considering, what they need, and where the objection is. No more reconstructing a 90-minute conversation from memory.

The bigger breakthrough has been follow-up. With Genubi's call prep and Ask AI features, I put together targeted phone calls, texts, and voicemails that sound natural and fit my style.

"My phone call quality has improved 90%, and I regularly save an hour or more per day just on follow-ups."

That efficiency is showing up in sales. I closed my first be-back customer using Genubi-generated follow-ups, and later converted a shopper who had gone completely quiet -- a voicemail and text sequence built with Genubi's help brought him back in and he locked down a vehicle.

Genubi also helps me get better after every appointment. The AI surfaces coaching on urgency, objection handling, and next steps, so each interaction makes me a little sharper.

From my first day testing it to a steady rhythm of sales and cleaner CRM data, Genubi has become easy to use and easy to rely on -- a quiet assistant that helps me sell more cars with less stress.

Randy Green
Randy Green
Team Sales Leader, Adventure Subaru

How a Top Subaru Dealership Coaches Smarter

Randy Green, a team sales leader at one of the country's top-selling Subaru dealerships, needed a better way to develop his team without being present at every sales conversation.

With Genubi, he reviews conversations after deals close and shares AI-generated feedback directly with his reps. The impact was tangible -- one salesperson had a long-standing habit of talking too much that the whole team had flagged for years. Genubi's feedback finally made it stick.

"Hearing it from an AI -- an unbiased observation that doesn't have any skin in the game -- I think stands on its own a little bit more."

Santiago Velandia
Santiago Velandia
Sales Consultant, Adventure Subaru

Follow-Ups: Done Better, Done Faster.

Follow-up has always been a big part of my day -- roughly three to four hours on emails, texts, and CRM entries, plus another hour or two on phone calls. I was already reaching out to about 95% of my customers before Genubi, and that hasn't changed. What changed is how I approach each one.

I use Ask AI most on written communication -- especially on complicated deals or when I'm not sure what to say. My CRM entries got more detailed too, not longer, but more accurate. I always reread and personalize everything before it goes out, so nothing sounds generic. Nobody has ever thought they were talking to an AI.

My quality on emails and texts improved about 80%, and my phone calls around 60 to 70%.

"My quality on emails and texts improved about 80%, and my phone calls around 60 to 70%."

Genubi works best for me when there's context to build from. When I populate the system on a complex deal, the responses I generate are noticeably better -- and that clarity has made a real difference in how my customers receive my communication.

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